Refund policy

Thank you for reaching out to us regarding our return policy. We understand the importance of having a clear and transparent policy in place to ensure a seamless shopping experience for our customers.

Our return policy allows for returns within a 30-day period from the date of purchase. To initiate a return, please kindly send an email to mariaariaslorente@icloud.com, and our dedicated team will guide you through the process.

In the event that the return is due to an error on our part, we will gladly cover the shipping costs associated with returning the item. However, if the return is for reasons other than our mistake, the customer will be responsible for the shipping fees.

Please note that shipping costs may vary depending on your location, particularly in regions such as Canarias and Islas Baleares. We kindly ask for your understanding in this matter.

If you have any further questions or require additional assistance, please do not hesitate to contact us. We are here to ensure your utmost satisfaction with our products and services.

Thank you for choosing us as your preferred shopping destination. We appreciate your business.

Best regards,
NEWGENERATION